Warranty & Registration

OUR PROMISE OF PERFORMANCE™

Every Bertucci® watch is carefully designed, manufactured and inspected to ensure it meets our Promise Of Performance™ to you. This is backed up by a 3 year warranty on the watch head and 1 year on the band.

In the event of a malfunction, please follow these steps (for band only, go directly to Step 4).

Step 1 Determine whether the watch is in warranty. If the watch is in warranty, please follow the remaining steps. If it is NOT in warranty, please refer to the Refurbishment Program in the BATTERY & BAND, REPAIR section for more information.

Step 2 Determine whether the watch has been abused. If not abused, please follow the remaining steps. If the watch IS abused (for example, crown is not screwed down and watch is water damaged, or there is visual evidence of high impact to case or crystal), please refer to the Refurbishment Program in the BATTERY & BAND, REPAIR section for more information.

Step 3 Please have the battery checked by a local jeweler or professional watch service shop. Most malfunctions are simply battery related. If the battery is good, and the watch is still not functioning correctly, please follow Step 4 next. If the battery is bad, please refer to the Refurbishment Program in the BATTERY & BAND, REPAIR section for more information.

Step 4 Please return the defective watch (just the watch head, remove the band) or defective band to the dealer or send it to us for exchange. Please send a note with the defective watch with your name and shipping address, phone number, description of watch of watch (ex. A-2T nylon) and description of malfunction.

Send the malfunctioning watch to:

Bertucci Consumer Services – BCS
Attention: Warranty Department
P.O. Box 7920
Gurnee, IL 60031 USA

Download a warranty form PDF

Please contact us with any questions at 866-665-7327 or email us at askenzo@mhbertucci.com.